Service Delivery Manager Germany

Location: Germany, Darmstadt Application deadline: February 1, 2021 Reference number: 746
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Roxana Sasu

International Technical Recruiter

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RHEA Group is a growing international company, focusing on providing innovative, market-ready solutions and services in our key sectors of Space and Security for both commercial and institutional customers. We employ over 500 staff working across 10 different countries. We work with distinguished clients such as the European Space Agency, EUMETSAT, NATO, European Commission, Canadian Government and national space agencies.

When you work for RHEA, you will have the opportunity to work alongside some of the best talented minds and experts in our industries, either working at our clients sites on some of the most exciting space missions or on cutting-edge projects in security, concurrent design, data  and ground systems within our own offices.

To attract the best candidates, RHEA offers our employees competitive remuneration packages, unique career opportunities, individualised training and development programmes and local relocation support to take the stress out moving to another country or city. We are recruiting now. We understand your concerns during this period of a global pandemic and we will work with you, at your pace ensuring your questions are answered and maximum flexibility is offered.

We are currently looking for a Service Delivery Manager for German Space Market for the RHEA Group Professional Engineering Services (PES) Business in Germany. The position is responsible for ensuring the successful delivery of services to our clients including European Institutions and industry in the Space Sector.

RHEA Group is growing rapidly and this position is key to ensuring that the company maintains good relations with its clients and continues to deliver as it commits to. The Service Manager will be part of the extended European PES Management team and will participate in the growth strategy of the business.

Tasks and Activities

The scope of work will include:

  • Be responsible for managing the contract and ensuring quality of the service delivery to all PES clients in Germany, liaising between the client, the employees and RHEA Group back office.
  • Coordinate the kick-off of new contracts, integrating the delivery and reporting requirements into the monthly planning and ensuring the on-site teams are aware of the contractual requirements.
  • Perform the financial and technical monitoring of the contracts, highlighting possible risks and areas for improvement.
  • Assist in service review meetings to communicate technical tasks to the employees to achieve the deliverables.
  • Build strong relationships of trust with the client, understanding the technical and organisational challenges they face and identifying possible new business from RHEA Group.
  • Be responsible for ensuring the deliverables of the contract are achieved on time. Compiling and quality assuring the monthly and quarterly reporting of the service contracts under the German space institutional and industrial clients.
    • Liaising with the technical staff for timely inputs.
    • Completing all required financial reporting.
    • Monitoring the internal and client KPIs.
    • Implementing and monitoring the PES operations management processes across Germany. Ensuring clear communications with employees, and compliance to internal requirements. Reaching out on a regular basis to our employees in more remote locations, ensuring engagement with RHEA Group and managing any questions/concerns they may have.
    • Coordinating the performance management programme assisting in the annual performance review process.
    • Championing the Health and Safety Programme and RHEA Group’s Quality Management System at all locations where employees are based.

Skills and Experience

The following skills and experience are mandatory:

  • Degree/Masters in an Engineering or Scientific discipline or equivalent.
  • Experience in a technical services provider.
  • Ability to build networks (social and professional) easily.
  • Good organisational and planning skills.
  • Diplomatic approach to problem solving.
  • Strong Business Acumen.
  • Excellent skills in MS EXCEL and numerical reasoning.
  • Good data analytical skills.
  • Competence in technical learning.
  • Excellent ability to work with remote teams, especially within a multi-cultural environment.
  • Proficiency in English and German, both written and spoken.
  • Ability to travel when needed.

The following skills would be highly desirable:

  • Knowledge of German space industry.
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RHEA Group is a growing international company, focusing on providing innovative, market-ready solutions and services in our key sectors of Space and Security for both commercial and institutional customers. We employ over 500 staff working across 10 different countries. We work with distinguished clients such as the European Space Agency, EUMETSAT, NATO, European Commission, Canadian Government and national space agencies.

When you work for RHEA, you will have the opportunity to work alongside some of the best talented minds and experts in our industries, either working at our clients sites on some of the most exciting space missions or on cutting-edge projects in security, concurrent design, data  and ground systems within our own offices.

To attract the best candidates, RHEA offers our employees competitive remuneration packages, unique career opportunities, individualised training and development programmes and local relocation support to take the stress out moving to another country or city. We are recruiting now. We understand your concerns during this period of a global pandemic and we will work with you, at your pace ensuring your questions are answered and maximum flexibility is offered.

Apply now - Service Delivery Manager Germany

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