Service Delivery Manager

Location: Prague, Czech Republic Application deadline: April 30, 2021 Reference number: 691
Vanessa

Vanessa Lewis

Recruitment Manager

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RHEA Group is a growing international company, focusing on providing innovative, market-ready solutions and services in our key sectors of Space and Security for both commercial and institutional customers. We have over 600 staff working across 11 different countries. We work with distinguished clients such as the European Space Agency, EUMETSAT, NATO, European Commission, Canadian Government and national space agencies.

When you work for RHEA, you will have the opportunity to work alongside some of the best talented minds and experts in our industries, either working at our clients sites on some of the most exciting space missions or on cutting-edge projects in security, concurrent design, data  and ground systems within our own offices.

To attract the best candidates, RHEA offers our employees competitive remuneration packages, unique career opportunities, individualised training and development programmes and local relocation support to take the stress out moving to another country or city. We are recruiting now. We understand your concerns during this period of a global pandemic and we will work with you, at your pace ensuring your questions are answered and maximum flexibility is offered.

To support our growth in Czech Republic, particularly with the future European Union Agency for the Space Programme (EUSPA), RHEA Group is currently looking for a Service Delivery Manager to work in our office in the city of Prague, Czech Republic.

RHEA Group is growing rapidly and this position is key to ensuring that the company maintains good relations with its key client and continues to deliver as it commits to. The Service Delivery Manager will be part of the extended European Professional Engineering Services Management team and will participate in the growth strategy of the overall business.

Tasks and Activities                                      

The scope of work will include:

  • Be responsible for the daily operation and the quality of the service provided to the EUSPA. Liaising between the client, the employees, prime or sub companies as well as RHEA HQ and the RHEA Business Unit.
  • Building strong relationships of trust with the client, understanding the technical and organisational challenges they face and supporting them in their needs.
  • Building strong relationships of trust with the employees, ensuring the technical delivery to the client is successful and the internal organisation is efficient and smooth.
  • Supporting the RHEA Business Unit in the preparation of new contracts, implementing existing Framework Contracts.
  • Be responsible for ensuring the contractual deliverables are achieved on time. Compiling and quality assuring the monthly and quarterly reporting of the service contracts.
  • Managing the resourcing of GSA contracts, with the support of the Recruitment Team.
    • Understanding the needs of the clients.
    • Following the recruitment cycle.
    • Deploying the new resources.
  • Be responsible for the time management of the employees (timesheets, absences).
  • Supporting the organisation of missions for the on-site team and validating the corresponding expense claims, according to the internal processes and rules.
  • Participation in the performance management process completing the annual performance reviews of the team in GSA Prague.
  • Supporting the Local Operations Support Officer in some of her daily tasks.
  • Supporting the Business Development team by bringing business intelligence, when need be.

 Skills and Experience

The following skills and experience are mandatory:

  • A University Education preferably in a engineering or technical discipline.
  • Minimum 10 years of experience working in service delivery management or operations, preferably within an engineering capacity.
  • Good knowledge of the MS office tool, especially MS Word and MS Excel.
  • Strong technical background with ability to explore technical gaps with a client, preferably within the space domain.
  • Previous experience in an international environment.
  • Passion for Space and knowledge of the sector, particularly in navigation, telecommunication or Earth Observation Satellites.
  • Enjoying team working, especially in a multi-cultural environment.
  • Capability to build trust and show inspiring leadership based on strong indirect management skills.
  • Good organisational and planning skills, with a strong ability to work under strict deadlines.
  • Excellent written and spoken English.
Apply now Apply now

RHEA Group is a growing international company, focusing on providing innovative, market-ready solutions and services in our key sectors of Space and Security for both commercial and institutional customers. We have over 600 staff working across 11 different countries. We work with distinguished clients such as the European Space Agency, EUMETSAT, NATO, European Commission, Canadian Government and national space agencies.

When you work for RHEA, you will have the opportunity to work alongside some of the best talented minds and experts in our industries, either working at our clients sites on some of the most exciting space missions or on cutting-edge projects in security, concurrent design, data  and ground systems within our own offices.

To attract the best candidates, RHEA offers our employees competitive remuneration packages, unique career opportunities, individualised training and development programmes and local relocation support to take the stress out moving to another country or city. We are recruiting now. We understand your concerns during this period of a global pandemic and we will work with you, at your pace ensuring your questions are answered and maximum flexibility is offered.

Apply now - Service Delivery Manager

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