Administrative Assistant

Application deadline
Thursday, May 7, 2020
Reference number
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You will have the opportunity to provide administrative support to the Telecom Technologies, Product & Systems Department at the European Space Agency in Noordwijk, The Netherlands.

Tasks and Activities
  • Coordinating actions with other secretaries of the department.
  • Planning/coordinating the commitments and meetings, organizing calendar and keeping the Department Offices informed on all issues of concern; supervising the preparation of files for such meetings and any special subjects.
  • On personal initiative or on instructions, collecting information and documents necessary for the Department Staff to take actions on given issues. Maintain and manage confidential information.
  • Analyzing incoming mail-paper and e-mail - and presenting these data in an organized and prioritized manner. Ensuring that important and urgent mail reaches staff to insure timely responses.
  • Coordinating actions with the TIA/T office and other Department offices; organizing and coordinating high level meetings (e.g. Steering Boards) with Industry.
  • Ensuring the diffusion of information between the Head of Office and the Programmes/Project Teams.
  • Answering incoming calls and performing a pre-screening of these calls for direct connection with the Head of Office or for reply at a later time. Keeping organized records of these calls and checking closure and follow up.
  • Preparation of staff missions and travel arrangements
  • Supporting the Department Head and TIA-T staff in the preparation and follow up of administrative, organisational and contractual matters.
  • Composing routine correspondence and keeping a filing system for incoming/outgoing mail. Generating documents and textual and graphics presentations
  • Check for correct authorization, substantiating documentation and adherence to Agency rules and practice (ref. leave, mission, conference, authorization with regards to Staff Rules and Regulations, as well as financial procedures).
  • For the execution of the tasks the contractor will be expected to use related ESA Corporate software tools, documentations systems, and databases and interface with the relevant actors across the Agency.
  • Provide support to ensure the implementation and operations of the Department Documentation Management System in accordance with the ISO requirements and TIA processes.
  • Establishing and maintaining the structure and records and files on the Management Information Systems such as Eclipse and Daptiv. Interfacing and providing support to department staff on administrative related to use of the relevant systems.
  • Supporting the ISO management system and processes. Support to reviews and audits, and preparation of files as background for meetings and special studies.
  • Administering and maintaining the office documentation systems. Setting up the folder structure, registration, filing and distribution of correspondence and other documentation. Follow up of departmental actions using the Eclipse Documentation Management System.
Skills and Experience
  • You have a qualification from a recognized Institution of secondary studies or equivalent qualification in Business Administration, Economics, Management or related field, together with an administrative background and experience in the disciplines related to the tasks under consideration.
  • You have experience in business administration.
  • You possess excellent communication skills.
  • You are able to interface at appropriate level with relevant actors within and outside the Department.
  • You are able to readily assimilate and co-ordinate input data and to provide timely output to the hierarchy.
  • You are reliable, rigorous and takes initiatives in the execution of the assigned work.
  • You have a proven sense of confidentiality.
  • You have experience in Documentation management.
  • You are fluent in English (competence in other languages such as French, Italian, German, Spanish is appreciated).
  • You are an expert in the use of standard office automation support software packages and of commercial database system and electronic mail.


Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above.

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