Application Coordinator

Location
Netherlands
Application deadline
Reference number
039
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Description

RHEA Group is currently recruiting an Application Coordinator for Eclipse to support our client located in Noordwijk, The Netherlands.

Tasks and Activities
  • Ensure that the Application in charge operates properly

    • Handles Application-related exceptions and escalations

    • Grants the usability of the Application to end-users

    • Grants the adherence of the Application with business processes supposed to be managed in it

    • Relies on the Application services supplied by the  CISOS (Corporate Information Systems Operations Services)  Providers including functional support, corrective maintenance, minor evolution and in some cases major evolution

    • Supervises the Ticket management by checking samples of Remedy notifications received and their adherence to CASP Incident Handling procedure

    • Represent operationally the day-by-day Agency authority concerning the Application in charge for functional and business aspects

    • Is the Application interface with the CISOS Hosting Service Provider  (currently HP)

    • Acts as CISOS Suppliers contact point for questions and issues whose follow up requires Application Coordinator intervention

    • Reviews deliverables and documentation

  • Lead and manage the end-to-end process of implementation of  new business requirements

    • Demand management towards ESA Customer Representatives, Process Leaders, SPOCs, end-users (‘’User Groups’’)

    • Interaction with the CISOS Service Provider in terms of impact assessment, negotiation, development, testing and deploying of a new business requirement (major or minor evolution)

    • Periodical checks on the level of adoption of a new solution implemented in the Application

  • Support to Projects (the required effort depends on the complexity and criticality of the Project)

  • Activities having a limited time-frame not configurable as a coordination of an Application but strictly related to its business functionalities(e.g.: support to Year End Closure, Reorganisation, Rebooking, etc)

  • Support to ad-hoc activities required by the CISOS Providers/Others and due to IT infrastructure maintenance

  • Review of Service Providers proposals with the main objective to maximize the Agency interest (

  • Management and supervision of application-related exceptions and escalations raised by Users (Attendance to ESA Departmental and Divisional meetings

Skills and Experience
  • Master Degree in the relevant discipline with at least 3 years of relevant work experience

  • Experience in the Application Eclipse is required

  • Fluency in English, other EU languages an advantage

 

Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above.

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