IT Field Support Technician

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RHEA Group is currently recruiting IT Field Support Technicians to provide local IT Support at every ESA sites, which includes:

  • HQ in Paris, France

  • ESTEC in Noordwijk, The Netherlands

  • ESOC in Darmstadt, Germany

  • ESRIN in Frascati, Italy

  • ESAC in Villafranca, Spain

  • ECSAT in Harwell, UK

  • EAC in Cologne, Germany

Tasks and Activities
  • You will be supporting the operations of the end users’ devices and accessories such as desktops, monitors, mobile phones etc.

  • You will be supporting ESA with the definition of a procurement plan for new devices and accessories.

  • You will be timely triggering the procurement by providing ESA with the Procurement Lists (Bill of Materials) for local stock refurbishment, refresh plan and ad hoc requests;

  • For some sites, you will be configuring the equipment’s and shipping it to other sites.

  • You will be configuring the devices, MAC and MS Windows

  • You will be supporting service management activities in accordance to procedures and processes that have been defined centrally.

  • You will be liaising with ESA established vendors to repair broken or failed devices in accordance with the agreements signed by ESA;

  • You will be contributing to the Service Assets and Configuration Management process by updating support tools line with the relevant Work Instructions;

  • You will be conducting physical audit on IT equipment’s deployed to end users and take corrective actions as necessary.

  • You will be responsible for the provision of second level support to IT users, the first level being the IT service desk run by an external provider which could include:

    • providing IT incidents’ investigation and resolution when needed

    • providing IT specialized support for local events (e.g. conference);

    • providing bill of materials, and ordering management for “small consumables”

    • managing all incidents and requests via the centralized incident management tool.

  • You will be responsible for supporting IT centrally managed services (back office, IT service desk etc.) with task such as:

    • patching of network cables;

    • installing and configuring printers, scanner and faxes (personal and network);

    • replacing toner and clear paper jam;

  • You will be supporting troubleshooting activities under the direct guidance of ESA

Skills and Experience
  • You have relevant qualification in the field of IT/Computer Engineering

  • You have at least 4 years of experience in IT Support

  • You have solid communication skills and willingness to work in a team environment.

  • You are detail-oriented, hardworking and enthusiastic.

  • You are able to work independently when requested.

  • You have very good command of English Language

  • You are proficient in MS Office applications

  • You have experience and/or knowledge in the following:

    • Firewall systems or IT security experience

    • Active Directory/DC knowledge

    • Symantec Antivirus

    • Experience with Team Viewer or other remote support tool

    • Microsoft Certification

    • Email Server experience

    • Virtualization environment knowledge.


Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above.

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