NOC Network Operation Technician

Location
Germany
Application deadline
Reference number
135
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Description

The NOC Technician will be part of an integrated team which provides 24/7 monitoring and control of Telemetry, Tracking and Command (TT&C) stations of the ESTRACK ground station network, Operational IT and Operational Control Centre services at ESA's European Space Operations Centre in Darmstadt, Germany.

Tasks and Activities
  • Be the liaison for spacecraft and mission operations engineers as well as NOC support group staff on duty to establish and continuously maintain a comprehensive overview on the availability of and the demand for utilization of resources provided by the ground segment facilities.

  • Act as a focal point for collecting and processing information about incidents at ground stations and OCC facilities.

  • Advice Ground station operators/controllers of external agencies or industry about the support requirements for forthcoming satellite passes and approve the implementation.

  • Maintain logical data links between a spacecraft control system and the subsystems at ground stations.

  • Monitor the uplink transmission from ESTRACK ground stations for conformance with the frequency license for the respective ground station.

  • Generate incident and anomaly (problem) reports.

  • Supervise automated execution of all scheduled support activities as well as coordinate the execution of non-scheduled activities while continuously monitoring and control ground stations performances and configurations.

  • Second or third line support units.

  • Trouble shooting (incident and problem) activities, complemented by the submission and follow-up of Anomaly Reports.

  • Follow the escalation (e.g. for security incidents, major operations incidents endangering e.g. human or spacecraft safety) and call-out procedures as provided by the Agency.

  • Maintained the log file on operational events and operators execution (e.g. OSPMS).

  • Compile a Daily Incident Log (DIL) distribute it accordingly using the Operational Service Provision Management System (OSPMS).

  • Initiate configuration changes (nominal routine operations as well as exceptional, trouble-shooting or recovery activities) and/or manual change while also justify it in the OSPMS following the relevant procedures with the authorization of the staff in charge.

  • File and process all Incoming/outgoing Operational Messages (OMS) such as Scheduling Messages (OMS11), Pass Reports (OMS20) and Equipment Status Change Reports (OMS26).

  • Compile, edit and distribute all Operational Messages and activity reports.

  • Support advanced investigation on incident during working days.

Skills and Experience
  • You have a Bachelor or Master degree in relevant field

  • You have experience with remote operations of a network of unmanned satellite ground stations or with local operations and maintenance of a manned satellite ground station

  • You have a sound understanding of ESTRACK ground stations functionality, configurations requirements, and operations constraints

  • You have a demonstrated knowledge of IT networking: LAN-WAN concepts, technology and troubleshooting

  • You have knowledge of Local and Wide Area Network (Intranet, Internet) communications

  • You have a good understanding of IT security: concepts, technology and best practices

  • You have good knowledge of VMS, Unix, Console Works, NetBackup, CD-ROM production, CiscoWorks, HP-OV, CISCO Firewalls, QIP, MS Windows operating systems, ITSM tools

  • PC literacy: MS Office Products, Lotus Notes

  • You have knowledge of ITIL , certification is a plus

  • You are fluent in English (spoken and written)

  • You are familiar with operational environments

  • You are familiar with ESOC environment is considered an advantage

 

Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above.

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