Software Support Engineer

United Kingdom
Application deadline
Wednesday, June 12, 2019
Reference number
Apply now

As Software Support Engineer, you will be responsible for the maintenance and development of software tools for managing a large number (>350) of research and development activities over their whole life cycle.

Tasks and Activities
  • Development and maintenance of TIA-applications that gather, analyse and present programmatic data associated with research and development activities (contracts).
  • Development and maintenance of new software tools according to TIA wide needs.
  • Migration of existing applications to a common application environment.
  • Development and maintenance of application documentation (including user guides and software development/maintenance documentation).
  • User training, including preparation of training materials.
  • Resolution of technical issues raised by application users.
  • Management of software change requests and software updates in a timely manner with minimal user disruption.
  • Provide inputs to management reports.
  • Follow the relevant and applicable ISO procedures and security directives.
  • Maintain the required level of confidentiality and security as defined in the ESA Security Directives.
  • Contribute to harmonisation of tools, SW-development and procedure in TIA, actively exchange knowledge with team members and/or other IT professionals in ESA and especially within the TIA domain.
Skills and Experience

The following skills and experience are mandatory:

  • You have a university degree or equivalent qualification and experience in software development for business management applications.
  • You have a good knowledge and at least five years of practical experience in developing web applications.
  • You have a thorough knowledge of Microsoft Office applications, including VBA scripting.
  • You have good communications skills
  • You are problem-solving oriented
  • You are a team player
  • You are customer focused

The following skills would be highly desirable:

  • You have technical knowledge and experience of the following technologies: Microsoft SharePoint, SOA, SQL, HTTP/HTTPS Protocol, REST, Email Protocols, LDAP, Unix CLI, HTML, CSS, JAVA 7, Javascript.


Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above.


One file only.
10 MB limit.
Allowed types: txt pdf odt doc docx.