User Networking Support

Application deadline
Friday, February 22, 2019
Reference number
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In this role you will have the opportunity to support ESA on both external and internal communications related to the EO programmes / missions and exploitation projects

Tasks and Activities

The scope of work will include:

  • Maintaining and logging the day-to-day contacts with external EO users including programme actors, companies and user organisations involved in value-adding project activities, international organisations, new EO user communities
  • Collect and register information and documentation coming from them
  • Planning and maintenance of actions' lists
  • Preparation of missions for experts coming to ESRIN (management of mission requests, interfacing with Travel Agency, taxi bookings, registration in the on-line Mission Approval System, mission completion (claims), etc.)
  • Creation of non-specialist general information broad-sheets and news-letters
  • Set-up and administer small, dedicated on-line data-bases (Lotus Notes, Access) and archives to facilitate the internal sharing and updating of information on common divisional documents, divisional projects register, progress reporting, project planning, mission reports, actions status, common calendars
  • Support the organisation of exploitation events (e.g. workshops, symposia, UN COP) including logistics planning, creation and administration of websites and databases for the management of abstract submission, programme definition, registration, document exchange, coordination of actions during event
  • Support the deployment of dedicated Event User websites (ie. Workshop) or Training Course) using off the shelf CONFTOOL
  • Prepare a user satisfaction survey using off the shelf tools and prepare a report
  • Support the creation of communication material for event announcements

Build and administer documentation retrieval and archiving systems

Skills and Experience

The following skills and experience are mandatory:

  • You have a qualified tertiary level with e.g. professional diploma or certification, or university degree in subjects relevant to communication or EO.
  • You have at least 5 years of experience in a directly relevant industrial or research environment.
  • Good general knowledge of ESA and European EO user communities
  • High proficiency in using web tools for retrieving & publishing scientific information
  • Experience in planning and organising workshops / symposia
  • Experience in promotional material production
  • Good communication and technical writing skills
  • Good organizational skills
  • Expert proficiency in MS Office and MS Project
  • Familiarity with Access, LotusNotes databases

Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above.

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