Security Operations Center (SOC) Analyst

Application deadline
Mercredi, octobre 30, 2019
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The Security Operations Centre (SOC) monitors security alerts and investigates suspected security incidents in order to make recommendations for containment and eradication. As a  Security Operations Center (SOC) Analyst you will be assigned to the Security Operations Team, SOC team, you will monitor security alerts, determine severity and impacts as well as participates in in security incident investigations and recommendations.

  • Provide technical support in a 24/7 environment, days, evenings, holidays and weekends.
  • Handling events such as identify user security issues, extensive troubleshooting, and coordinating resolution or restore using a variety of applications and testing tools. The events can include hardware/software failures as well as security breaches, threats, or network connectivity issues. Regularly provide high-level proactive technical support, including security configurations, security policy modification recommendation, and diagnostics of remote network issues.
  • Professionally and courteously answer inbound security-related calls and provide customers with the best possible customer service and experience, create tickets, fill out necessary checklist paperwork, generate trouble tickets for all work and informational requests, handle security-related user complaints, and escalate according to established procedures.
  • Ensure implementation of best practice security policies that address business needs while protecting vital corporate assets.
  • The individual must be able to perform with minimal supervision of routine duties; must demonstrate ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret instructions provided in written, oral, diagram, or schedule formats; and can handle multiple tasks simultaneously.
  • Completion of University or College program in Computer Science; or 5 years of equivalent industry experience in the information systems field.
  • Must be able to legally work in Canada
  • Must hold a valid  Government of Canada security clearance secret or higher
  • Knowledge of offensive and defensive security operational tactics and supporting SIRT tactics
  • In depth knowledge of security equipment and applications (“hands-on”)
  • Recognized experience in management, implementation and troubleshooting firewalls from multiple vendors.
  • Recognized experience in the daily management and troubleshoot of intrusion, detection and prevention systems (IPS)
  • Demonstrated experience designing, implementing, and troubleshooting security solutions including authentication, authorization, encryption and audit capabilities as part of an overall system design.
  • Experience translating complex and ambiguous problems into actionable components.
  • Aptitude to work on multiple clients and security technologies.
  • Capacity to work under pressure (essential during incidents).
  • Excellent communication, written and presentation skills.
  • Self starter with excellent organization and interpersonal skills.
  • Excellent communication skills in both English and French (written and spoken)
  • Security Certifications of major suppliers. (“hands-on”)
  • Experience with management security consoles. (Checkpoint, Juniper, Cisco, Tufin, Fortinet, Mc Afee, Arcsight etc).
  • Knowledge of operational tactical security and support of the tactical response teams in the event of an incident.
  • Understanding of NIST, ISO 27001, ITIL, SAS70 (or 5970) and/or other compliance frameworks.
  • Comprehension of security information event management systems (SIEM).
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